Eyko Website Privacy Notice

Effective Date: January 6, 2023

This Privacy Notice describes how Eyko (“our,” “we”) collects, uses, and shares personal information via its website and online services which post this notice (collectively, our “Services”). Eyko’s Services include its software-as-a-service platform that permit businesses to connect to, blend, analyze, clean, and report on their organization’s data (the “Platform”). This Notice applies to information provided, transmitted, or submitted through our Services, and it also describes the choices we offer with respect to such data.

We collect information you choose to give us and other information that may be automatically collected from your use of our Services, including from your device. We use that information to operate our business, and for a variety of other purposes set forth below.

This Privacy Notice does not apply to information that cannot be identified to any individual, household, or their devices. If you are an individual who has interacted with one of our business customers through their use of our Services, you should contact that customer directly regarding their privacy practices and to exercise data rights regarding their use of your information.

Information We Collect

To provide our Services, we collect data by which you may be personally identified. We may also collect information about the devices and equipment you use to access our Services, including usage data.

We collect your personal information from a variety of sources, including:

• Directly from you when you utilize our Services.
• From our business customers when they utilize our Services.
• Automatically as you utilize the Services.
• From third parties, including analytics providers.

Information directly from you. If you are an individual visiting our website, the information we collect on or through our website may include information that you provide directly to use through interacting with our site, including by filling out forms on the site or engaging in certain activities.

Information from our business customers. If you are a business customer, we may collect contact information from you, including your name and email address, to set up an account for you, or otherwise permit you to interact with our Platform.

If you are an individual, please note that our business customers may input personal information about you into our Platform. We do not control the data elements our business customers choose to provide to our Platform. To understand how these businesses may use or process your information on our Platform, you should contact them directly.

Information we collect through automatic data collection technologies. We may collect data regarding your use of our Platform and other Services through cookies, web beacons, and other automatically collected information. This data may include your IP address, date and time you access our website and the pages and content you access during your visit, websites that you link to or from, emails from us that you open, and the links you click on within those emails. We may also collect information from your mobile device or your computer about how you interact with our Platform and other Services, including IP address, operating system, and browser type. We may also use tools that permit us to understand your movements, including clicks and mouse movements, across our pages. This information helps us address customer support issues, provide you with a personalized experience, prevent fraudulent use of our services, and manage the Services we provide you, including gathering aggregated data about engagement. Cookies are small identifiers sent from a web server that are stored on your device for the purpose of identifying your browser or storing information or settings in your browser. Cookies may also be used to personalize your visit by storing your preferences or displaying content based upon what you have viewed through our Platform and other Services.  Web beacons or pixel tags connect web pages to web servers and their cookies. We and others may use these and similar technologies on our Platform and other Services, including to provide advertising or other targeted content or to understand our website audience.

Other parties may collect personally identifiable information about your online activities over time and across third-party websites when you use our Platform and other Services. We do not respond to “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online services.

Information we collect from third party sources. We may collect additional information from third-parties. These third parties may provide us information both in connection with our Services and through tools they use to collect information about you when you use our Services. The information they collect may be associated with your personal information. For example, we may collect information from marketing and analytics providers who help us identify users who may be interested in purchasing our services.

We use Microsoft Clarity on our website to collect and analyze data about user interactions, such as mouse movements, clicks, and scrolling behavior. Microsoft may collect personal data from individuals who visit our website. This data is used to improve our services and may also be used by Microsoft for advertising and other purposes as described in their privacy policy. You can review Microsoft's Privacy Statement here.

How We Use Information We Collect

If you are an individual, we may use your personal information that we collect for a variety of purposes, including the following (which includes activity on behalf of our business clients):

• To provide our Services to our business customers. Through our Platform, our business may store and process personal information about individuals.
• To maintain, analyze, customize, measure, and improve our Services, which includes generating internal reports about the use of our Services.
• To send transactional communications, including requests for information, responses to requests for information, and other Service updates.
• To provide customer support.
• [If you use our Services, to communicate with you and our customers, including about products updates and offerings that we think they may be interested in.]
• For account management, finance, dispute resolution, and reporting purposes.
• To monitor and enforce our legal terms or similar terms.
• For internal business reasons, including internal audits or investigations, company research, insurance purposes.
• To comply with law and satisfy our regulatory compliance obligations.
• To detect and prevent fraud and other prohibited, illicit or illegal activity, and to protect you, others, and ourselves.
• For other purposes permitted by law or to which you consent.

Please note that we may combine the information we gather about you in identifiable form, including information from third parties. We may use this information, for example, to improve and personalize our Services, content, and advertising.

How We Share Information

We may share your information with third parties as permitted or required by law or as directed or authorized by you. For example, we may share information about you:

• With our business customers if your information is collected through our Platform on their behalf. In addition, we permit our business customers to connect and share information with third parties through our Platform. You should contact our business customer directly to understand how they use and share information.
• With vendors and service providers, including our website host and payment processors. Please note that some of these service providers may store your personal information subject to their own privacy policies and not subject to the terms of this privacy policy. For example, we use Stripe and Xero to process invoices and payments. You can view their privacy notices here (Stripe Privacy) and here (Xero Privacy).
• With our professional advisors who provide legal, compliance, accounting, banking, or consulting services.
• To comply with our legal obligations or to protect the interests, property, or legal rights of you, ourselves, or third parties.
• With law enforcement, officials, or other third parties when we are compelled to do so by a subpoena, court order, or similar law enforcement request, or when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of this Privacy Notice or other applicable terms.
• With companies or other entities in connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, divestiture, or dissolution of all or a portion of our business.
• For other legal purposes, such as to enforce our legal terms, or to exercise or defend legal claims.
• With your direction or consent.

What Choices Do I Have?

Update personal information. If you are a business customer, you may sign-in to your account with us to access or correct certain information that you have provided to us.

Marketing communications. You may receive marketing information from us. You may opt out of receiving marketing emails, by following the unsubscribe link in each email, or by contacting us at unsubscribe@eyko.io. Please note that you may continue to receive non-marketing emails from us after you opt-out.

Cookies. You have a number of choices regarding certain cookies. Most web browsers automatically accept cookies, but you may modify your browser’s setting to notify you of cookie placement or decline cookies. If you choose to decline cookies, certain features of our website may not function properly as a result. If you are in the European Union, we obtain your consent before collecting any personal data through cookies or similar tracking technologies, including data collected by Microsoft Clarity. You have the right to withdraw your consent at any time. You may also choose to opt-out of data collection by adjusting your browser settings or using available opt-out mechanisms. Unsubscribe | Manage preferences

 

Updates to Our Privacy Notice

We may update this Privacy Notice from time to time in order to provide clarification or notice of changes to our practices. If we make changes, we will revise the Effective Date at the top of this Privacy Notice. Changes to this Privacy Notice will be effective once they are posted unless otherwise indicated.

Contact Information

If you have any questions or concern about this privacy notice or the privacy practices at Eyko, please contact us at legal@eyko.io.